CX AUTOMATION

What is CX?
Customer Experience Automation

Efficiency, customer experience and communication processes are critical for businesses to succeed in the rapidly changing business world. At this point, our CX Automation solution comes into play to manage your business processes, integrate your communication channels, strengthen customer relations and more!

Build strong relationships with your customers and increase their loyalty. Maximise customer experience with comprehensive customer data, historical interactions and personalized services.

Automatically classify incoming customer requests and direct them to the most appropriate agent. Reduce manual workload and speed up response times.

Optimise support processes by providing fast and accurate responses to customer requests. Provide 24/7 customer service with AI-powered solutions.

Collect feedback to measure customer satisfaction and continuously improve your service quality.

Monitor your customer experience processes and increase operational efficiency by using additional time data.
Insights and Content Analytics: Gain powerful insights by analysing customer feedback and improve your strategy with data-driven decisions.

Increase self-service support capabilities by creating a repository of information that your customers and teams can easily access.

Effectively manage leads, accelerate the sales process and increase customer conversion rates.

Optimise customer service processes by directing requests to the most appropriate departments and agents.

Communicate quickly and effectively with your global customers by providing multilingual customer support.

Customer experience (CX) automation uses technology to streamline and automate repetitive tasks and processes related to customer interactions. This can include the use of chatbots, automated emails and workflow automation, allowing businesses to scale their customer service and engagement efforts. Automation streamlines customer journey management by taking rote tasks away from people and giving them more time to focus on problems that require a human touch.

NEST2MOVE

NEST2MOVE SP. Z O. O.
Krakow Technology Park
ul. Podole 60, 30-394 No1.13
KRAKÓW POLSKA
NIP: 6762672882 KRS: 0001116156